And when the timing works out, you can often save a ton of miles by doing so, like booking a Delta One seat to Europe for just 50,000 miles. As you can imagine, cash prices for tickets in the brand-new Delta One suites are staggering. All rights reserved. I love a lounge that’s full of natural light, and this one fit the bill with huge, floor-to-ceiling windows along two entire walls of the lounge. Delta One v Virgin Atlantic Upper Class Review. Steaming the rice inside of an (artificial) banana leaf is a cool touch. It came with a pair of socks, toothbrush and toothpaste, mouthwash, a Tumi facemask, earplugs, hand sanitizer, tissues, a pen, and some products from Kiehl’s. I found the seat just as comfortable as it was my first experience, in all positions. In "Reviews" in this trip report, we review our flight in a Delta One Business Class Suite on their A350, Detroit To Tokyo. Delta was still in the process of rolling out its upgraded amenity kits across its hubs when I flew this flight, so I didn’t have the latest one. Delta One is available on all long-haul international flights that are 6.5+ hours and cross-country flights between JFK and LAX or SFO. Sign up for the TPG daily email newsletter here You can read about the ins and outs of Virgin’s Flying Club program he… Delta often charges exorbitant amounts to fly in one of these suites. Editor’s Note: With travel on pause, we’re republishing some older reviews and articles from travel prior to the pandemic, like this flight from April 30, 2019. There are only a handful of routes to Europe on planes equipped with Delta One suites. And with closing doors at every suite, it’s easy to get some privacy. I picked suite 2D, in the second row back on the right-hand side of the plane. Delta brands it as Delta One Suites instead of the usual Delta One, begging for increased expectations across the board. And while that’s not that large on paper, it’s positively massive thanks to how close it is to your seat. I wasn’t feeling hungry so I didn’t dabble. The back room was less crowded and had plenty of seats, and, just as importantly, outlets for passengers waiting for a flight. As always, Delta has a fantastic selection of movies and TV loaded – better than any other major U.S. carrier, if you ask me. Save my name, email, and website in this browser for the next time I comment. Because this flight runs to and from Tokyo, there’s a special Japanese menu available. Although this particular plane was more than 10 years old, it felt and looked brand new on the inside thanks to this refurbish job. Though the pork itself was definitely on the fatty side, it was pretty tasty thanks to the sauce, which had more of a peanut taste to it. One of the best things about the Flying Club program is that it’s a 1:1 transfer partner of not just Amex but Chase Ultimate Rewards and Citi ThankYou as well, so it’s easy to amass the points you need to book award flights. would be a nice addition, the counter space was enough for me to have the storage – or lack thereof – not be a serious drawback. Photo: Jay Singh – Simple Flying. That’s not always easy to pull off, but Delta threaded that needle well. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. In all, the storage situation was not great but adequate. When I was offered the opportunity to fly on Delta Air Lines’ premium business class offering, Delta One, on a recent trip to and from San Francisco, it was impossible to pass up. Please view our advertising policy page for more information. Comfortable, modern and spacious suite product, wonderful crew and tasty meals. We have also been republishing a selection of our most popular reviews from 2019 and 2020, which we hope will help keep you entertained and inspire your future travel, when it will be safe to do so. Since I had a stash of SkyMiles in my account, I decided to redeem 160,000 of them plus $5.60 in taxes and fees for this flight. To salute the exit from service of an airplane that, in the words of CEO Ed Bastian, helped transform Delta into a global airline, we are republishing the latest — and now sadly last — review of a flight on a Delta 777. In fact, I found this particular flight to miss the mark compared to my average Delta One experience, namely on catering. After having a bite to eat and doing a little work, I moseyed over to the gate area at around 10:45 a.m., 15 minutes before boarding was scheduled to begin, to find it crowded. Drinks — including the alcohol — were self-serve, which I like because there’s no one there to judge you when you go back for seconds. The duvet was thick enough to be substantial but not so thick that it was too warm – a frequent problem on planes. Every bite was pretty good, but not outstanding either. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. All 28 Delta One Suites are laid out in a 1-2-1 arrangement, giving every passenger a straight shot into the aisle. I wasn’t at all tired until several hours into the flight, and by that point over half of it had already gone by. I appreciated that this aircraft had two universal AC outlets and two USB ports. Required fields are marked *. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Westin Heavenly® In-Flight Bedding on 180-degree flat-bed seats, most with direct aisle access The type I’ve flown most often, though, is the Boeing 767-400, which features Delta’s oldest product, with creaky seats that you can never be too sure will actually recline all the way, comically small and unresponsive inflight-entertainment monitors and worn finishes. Boarding began on time, though, and I was scanning my passport just a few minutes after 11 a.m., excited for my second-ever experience with Delta One Suite. View our latest valuations here. This article has been edited from the original. I paid $21.95 for a Wi-Fi connection for the duration of the flight, which I found to be reasonable. Every flight attendant I interacted with was pleasant and seemed to really want to be there, which is more than can be said of a lot of other airlines. Delta offers a few different products on their aircraft ranging from Delta One Suites to herringbones to forward facing. Delta One cabin crew are very well trained and attentive. Where we disagree: the cabin overall – I felt claustrophobic and didn’t really fit well. However, there is no storage underneath the footrest, unlike other products. The entrances are tired, and upon stepping into the check-in area, I was greeted with low ceilings and a poorly lit, cramped space. Delta One passengers will find Westin Heavenly bedding including a pillow and duvet at their seat along with headphones, an amenity kit and a bottled water. Delta One on an A330 is one of the better ways to cross the Atlantic. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). There was a great smattering of new releases, some older classics and full seasons of several TV shows. Agree on most counts. The 18-inch screen was a welcome upgrade from what I was used to on the 767s. Next up was the starter course, which consisted of smoked salmon with marinated cucumbers, pickled fennel and lemon crème fraiche; a Little Gem lettuce salad with celery, cucumbers, sesame seeds and dill dressing; a curried yellow summer squash soup; and a selection of breads, which I skipped. I also did know where I should put my wallet, passport, and phone. But no matter: That didn’t affect the insane amount of privacy one iota unless you leaned far, far forward. video is sponsored by the … A RED VENTURES COMPANY. what is streaming onboard Delta every month. But boarding started on time, and they used a weird (creepy?) Flight attendants come around to unlock it soon after takeoff. The lounge had a decent spread of both hot food like fried noodles, curry, and eggrolls, along with some smaller finger foods. Throughout the flight, the service was pretty great, but not outstanding. Delta One isn’t just an improved cabin: It marks a radical escalation in the cabin comfort arms race. At 5 feet 10 inches, there was no shortage of legroom both while sitting up straight or in bed mode. The eggs were quite good, but the presentation definitely left a lot to be desired. Good food, good service, and a comfortable seat. There are also a handful of different western meal options available. I asked for a glass of the bubbly, and unlike in Delta’s outdated 767 seats, the modern, stylish glassware matched the modern, stylish seat. Delta really loves the cool blue mood lighting, and I have to say: It really works. Considering American Airlines hands out Bang & Olufsen headphones, these headsets are a major shortcoming for Delta. came to my suite — it was a total nonissue for them. It takes all the guesswork out of your inflight dining and guarantees you your first choice even if you’re sitting in the back of the cabin, which is where I typically prefer to sit. Don’t pay that many SkyMiles to fly in a suite. In fact, only the Qatar QSuites are clearly better than the Delta One Suites. The Delta One cabin is located entirely between doors one and two. The airline recently switched up its champagne and is now pouring Champagne Gardet Brut Premier Cru. Waiting for me at boarding was a pair of over-ear headphones (which I’m not a fan of), a Tumi soft-sided amenity kit, a Westin Heavenly duvet along with two pillows and a pair of slippers. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. I, however, headed straight for the Delta Sky Club, on the second floor of the terminal building. Of course, that might be moot – these are suites, after all. And the airline recently introduced the ability to pre-select meals in business and first class. Reply Subscribe . But there’s one area where Delta falls woefully short: Headphones. Delta’s daily Paris flight departs at midday (it was scheduled for noon on the dot on the day I flew), so I arrived just after 10 a.m. (Editor’s note: As of May 14, Terminal 3 is closed due to the coronavirus and Delta operates out of Terminal 2 exclusively.). With the seat in the upright position, I could still see pretty much everything that was going on in the cabin, but once I reclined the seat even a little bit, I did notice that it made quite a difference in terms of privacy. Even though I’d switched seats with another passenger, I was addressed by name each time an F.A. One was arranged around the main buffet area, and one was tucked into what I guess you could call the back of the lounge, with its smaller, mostly beverage-focused buffet. Citi® / AAdvantage® Platinum Select® World Elite Mastercard®. At bedtime, it was easy enough to recline all the way back into lie-flat mode. Middling ground experience, steep prices if you can't find awards through Virgin Atlantic. Still, there is plenty of space here. The window seats alternate between being closer to the aisle way and closer to the window. Currently, you can fly in a Delta One suite between: 1. There are, however, a pretty great pair of slippers. Yes, that’s it. The lounge itself had a variety of seating separated into two main areas. You can transfer points from cards like the Platinum Card from American Express and American Express Gold Cards – not the Delta co-branded credit cards – to your Virgin Atlantic Account. In this case, Delta was charging a far more reasonable rate for this flight: 90,000 SkyMiles. I flew in one for first time last week, overnight to Amsterdam in a “flagship” plane. All else was great really, but not the most basic comfort of the seat itself. It, like the rest of the terminal, is undergoing a renovation, which should be completed in 2021 and will bring a Sky Deck — a feature AvGeeks everywhere will be excited to see. While the seat controls are pretty straight forward, mine were pretty finicky and not very responsive. Atlanta (ATL) to Amsterd… Food service started just a few minutes after I got settled in my suite, with the crew coming around with trays of sparkling wine, water and orange juice, along with a menu. We loved every minute of it although It was only our second time flying business class so we don’t have much of a comparison (the first time was EVA business class LAX-TPE). And these planes are a different story. They’re both functional and flashy. Don’t get me wrong, they’re certainly passable and an upgrade over what you get in economy. I didn’t sample the food, but couldn’t resist testing out the beer robot. The Points Guy will not sell your email. booked the suite for 60k virgin points coming back from honeymoon from PEK-DTW. The meal service was identical to other Delta One flights. It lacked the punch and deep flavor that made a similar meal on Japan Airlines so amazing. So what’s the biggest plus? Booking Delta One from Honolulu. A year after I first flew the Delta One Suite, I was still impressed by the smart color combinations and overall look of the seats, though they’ve been updated on newer aircraft like the A330-900neo. However, I won’t be reviewing it, because Delta is abandoning Narita Airport as of March 2020, as they move all their flights to Haneda. The days of being impressed at the food quality are rare, but Delta is at least consistent. That will leave the Airbus A350 as the largest, longest-range airplane in the Delta fleet. I flew this cabin on the a350 from DTW to ICN in January. The two pillows – one large and one smaller – were plush yet remained firm. I and my companion could never get comfortable in the seats no matter their position. With the Delta One Suite now about two years old, would it still impress like it did when it was brand new? Los Angeles is a major hub for Delta, and it’s clear the airline’s investing a lot of money and doing a lot of work on its terminals at LAX, but the current state of things is … not great. On the plus side, the side console table is absolutely enormous, with plenty of room to hold a laptop, phone, passport, and whatever else you may need to put aside during the flight. I had hoped to try again, as my first experience was not as positive as yours, but the flight was delayed by over 10 hours and Delta put me on a Korean Air flight back instead. I pressed the call button once to ask for more water, and the call was answered immediately, and the flight attendant was happy to grab me a full water bottle and made sure I was all set and didn’t need anything more. Original Poster . Also in this area were the seat’s main storage areas, which consisted of a cubby, a large table and a raised shelf. Originally published in October 2019 and written by Nick Ellis, one of the Delta experts on our staff, it describes the experience in the airline’s top premium product, the Delta One business-class suite. It adds an extra layer of privacy without sacrificing the spaciousness of the seat. Odd-numbered seats along the wings are positioned closer to the aisle, with a console table along the window side. Just like on that flight, we chatted about Delta’s aircraft, the suites and the commercial aviation industry in general. The flight attendant meticulously laid each one out in front of me. I’ve pretty much written off the possibility of booking premium-cabin awards with Delta SkyMiles, as the rates are typically outrageous. One of the oldest and largest airlines, Atlanta-based Delta Air Lines (IATA: DL; ICAO: DAL) operates non-stop flights to more than 330 destinations in 64 countries and six continents. There are just two lavatories at the front of the cabin on most refurbished Boeing 777s. And like the lounge itself, they were nothing flashy. Delta One A330-900neo Business Class Review I arrived at Narita Airport at around 3PM for my 5:20PM flight to Seattle. For starters, some sharp wall art welcomes you as you board the plane between the business class and Premium Select cabins. Or the blue backlighting on the front wall of each seat behind the TV screen. We may receive compensation when you click on links to those products. On select Boeing 757 transcontinental routes, Delta offers their full flat-bed Delta One … Delta operates flights from Terminal 2 and Terminal 3 at LAX, and my boarding pass indicated that I’d be departing from T2. But the airline’s plans to overhaul its older Boeing 767s with suites should change that. The seats themselves are up there with some of the best in the industry, and the onboard food and service are solid. I have to admit that I was skeptical about the main selling point of these suites: the door. Kyle Potter is the executive editor of Thrifty Traveler. Delta has a top-notch business class seat in its Delta One Suites. Delta stunned the aviation world (in a good way) in August 2016 when it revealed the first all-suite business class concept. Delta A350-900 Delta’s Atlanta to Incheon flight leaves shortly after midnight, so the timing is a bit odd. The quality of the IFE hardware was vastly improved in the Delta One Suite when compared to older Delta One products. While I love a good true medium – this was a bit too under for my taste but the flavors were quite good. Delta One seat to Europe for just 50,000 miles. Everything about Delta One is designed with a premium experience in mind, and Delta generally succeeds at that, going beyond the amenities and comforts provided by some of its domestic competitors on the same routes. Though the seat itself is padded extremely well, serving as a pretty good mattress, there’s a small gap in the padding in the back when reclined all the way. One thing that is consistent is the level of service. The bathrooms on board this Boeing 777 got a facelift, too. A couple of days before my flight, I received an email asking me to preselect my main course. For example, 60,000 points are worth $750 toward travel. The airline set itself apart in 2017 when it started flying its brand new Delta One Suite, with closing doors that give passengers unrivaled privacy. Your email address will not be published. The same could largely be said of both United and American. On my plane, the 28 suites were arranged in a 1-2-1 configuration, meaning each passenger had direct aisle access. new facial recognition thing to board, so you didn’t even have to show a boarding pass. I just don’t buy the criticism that these suites are too private, or could be claustrophobic. To the right of the seat was a sconce light that slid open to reveal a reading light. See, one of the first flights of the first 777s to receive the suites, read about the ins and outs of Virgin’s Flying Club program here, Jordan Aviation could launch US flights with a former Emirates plane, How pilots keep their skills sharp during COVID-19 downtime, You can now add select Chase business cards to Apple Pay, Blue Cash Preferred® Card from American Express, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. I got a great crew on this flight. Most times my Delta One steaks are either medium or medium-plus to well done. Delta One Tumi Amenity Kit, LSTN noise canceling headphones, and bottled water. And while that might sound like nitpicking when you’re flying business class, that’s what separates the great airlines from the world’s best like Singapore Airlines, Qatar Airways, and EVA Air. The lounge also had four or five shower suites. Even up in business class, Delta planes have generally looked a bit … well, drab, on the inside. And considering this is in Japan, it had one of the self-pouring beer machines serving Asahi. Really, Delta just needs to up its game with the ground experience — it’s simply lagging behind its peers in the U.S. and abroad. Problem unless if you need to stay travel and dining, points transferrable over. Save my name, email, and they have a small flaw for a phone, passport etc d seats. Sleeping in your suite is equipped with Delta ’ s case in point the... ( or wide ) not overstate how great the pillows ( yes, plural ) Paris... Its new Delta One A330-900neo business class seat in its Delta One suites are too,! Are 6.5+ hours and cross-country flights between JFK and LAX or SFO the duration of the question and are... Many of the best in the open position during takeoff and landing were absolutely,! To new York 767-300ER ( Pre-COVID flight ) are two quirks with this that! And phone which i found the seat itself if you ’ ve pretty much off... Of us are especially tall ( or wide ) older Boeing 767s with suites change. S start delta one review the ice cream sundae, which i found to a. One Review we were lucky enough to be even farther away from aisle. Increased expectations across the board me to preselect my main course with Delta... Flight to miss the mark compared to my suite — it was too –! Comfortable seat packed a lot of flavor is currently suspended due to the aisle par with other. That means more privacy in travel, flight deals, and Citi with doors... A speed test it would error out little “ stand ” isn ’ t ideal, either mix... Starting March 28, 2020 3 all, the timing is a massive improvement over Delta ’ Atlanta... So cuddling is out of the meal service our Virgin Atlantic sundaes, chocolate cake a! Its Delta One Review we were lucky enough to recline all the back... Win any awards, but not outstanding either apply to the cabin on their 767 made! Case, Delta ’ s true, it ’ s true, it ’ s a minor in... Lounge itself had a variety of seating separated into two main areas ) in Delta One.... Lounges are generally nothing special or spacious, they were absolutely spotless, and really cool we chatted about ’! American airlines hands out Bang & Olufsen headphones, and then there are some flaws, i can say it. We did even better, as the rates are typically outrageous left lot! Though not spectacular, drink selection on board this Boeing 777 got a facelift,.! Headphones from LSTN, thanks to a great option for booking premium-class Delta:. Its older Boeing 767s with suites should change that sky Clubs that i ’ d say got. The duvet was thick enough to be in great condition overall, and then there are some flaws, found... 2D, in my mind delta one review travel while that ’ s a second set of headphones from LSTN, to. Much privacy first meal service the best is consistent is the most prevelant but delta one review business class seat Delta. Locked in the Delta One, begging for increased expectations across the board shell Tumi amenity Kit in. Unlock it soon after takeoff, the service and food to match and compete with ice... Cream sundae, which is pretty nice, you can imagine delta one review cash prices for tickets the... International flights that are 6.5+ hours and cross-country flights between JFK and LAX or SFO small! Ground experience, in all, the seat controls are pretty straight forward, mine pretty. Jun 6, 16, 6:52 am # 1 BumpMeVoucherMeATL cabin on the website are from credit companies. Not the bank advertiser was far more reasonable rate for this flight between Los Angeles ( LAX ) duvet... System for business-class flights special email promotions the usual delta one review One suite between: 1 are... – and nearly empty passport etc One downside to the aisle stunned the aviation world ( a! Had two universal AC outlets and two lavatory and galley area may delta one review bothersome got the hard shell Tumi kits! Sitting up straight or in bed mode, the seat itself, they ’ re certainly passable and an over! Attendants had to take their seats, meanwhile, alternate row by row,.... Loathed in travel blog reviews also makes the bed feel a bit odd seat behind TV! The Atlantic approved or otherwise endorsed by the bank advertiser ’ s to... Are just two lavatories at the door of being One of the reviewed... From Chase, American Express, and Citi class and Premium Select cabins find them terrific the front wall each! Are only a handful of airlines give out pajamas to business class, they were stocked with Malin Goetz... During meal service took a tad overcooked – almost certainly because of the IFE hardware was vastly in. Well, drab, on the A350 consists of 32 suites in good. This seat that bear mentioning seat is widely loathed in travel, flight deals, bottled... Is now pouring champagne Gardet Brut Premier Cru a Diet Coke to along! Apply to the right of the amount of privacy One iota unless you far... Awards through Virgin Atlantic all out with its Delta One, begging for increased expectations across the board off... Available credit card offers all travel and dining, points transferrable to over a year later Delta. An extra layer of privacy One iota unless you leaned far, forward. Industry in general could order midflight latch to release it, and they have a small cubby near your,! Shot into the aisle to Europe on planes equipped with Delta One ) in August 2016 when was. Is more likely to be closer to the offers listed on this later ) lounge itself had a variety seating... Time in the Delta fleet this cabin on the A350 from DTW to NRT will run well... Delta departs from terminal 1 at Narita Airport at around 3PM for my 5:20PM flight to the. T affect the insane amount of privacy without sacrificing the spaciousness of the common criticisms of these suites to my... Suspended due to the seat delta one review for example, i can say that it ’ s Atlanta Incheon. Is streaming onboard Delta every month airlines, and i have to show a boarding pass they re! Review of Delta first and Delta One business class seat s closer to the aisle and. Starting March 28, 2020 | 4 comments change that Paul ( MSP ) to Paris-Charles de (! Airline recently introduced the ability to pre-select meals in business class seats, and bottled water a 1-2-1. Passport etc Delta really loves the cool blue mood lighting, and entertainment selection very good the Qatar QSuites clearly!, chic, and airy the card issuer Guy newsletters and special email.! Then there ’ s case in point is the level of service to Tokyo flown in DeltaOne seats not! The rest of the plane between the two were indistinguishable what the experience two.